Welcome to OpulentWare UK. These Terms & Conditions govern your use of our website, www.opulentware.co.uk, and the purchase of products offered by us.
OpulentWare UK specialises in crockery, tableware and serving products designed for restaurants, cafés, hotels and other hospitality businesses.
By using our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before proceeding with an order.
We offer a selection of products, including plates, bowls, serving platters, glassware and other tableware suitable for professional dining environments.
We aim to ensure that all product descriptions, images and specifications are accurate and up to date. However:
Product colours may vary slightly due to screen settings, lighting and photography.
Product dimensions, materials and specifications should be checked before placing an order.
Designs, packaging and product availability may change depending on the supplier.
Images are provided for illustrative purposes where applicable.
If you require further product information, please contact our team before confirming your order.
Orders are arranged through direct contact with our team by phone or WhatsApp.
When enquiring about a product, customers should provide accurate information, including the product required, quantity and delivery details.
Please note:
An enquiry does not constitute a confirmed order.
Orders are subject to product availability, agreed pricing and confirmation by our team.
Customers should review the product details, quantities, prices and delivery arrangements before confirming an order.
We reserve the right to decline an order where there is a genuine reason, including product unavailability or an obvious pricing error, subject to applicable law.
An order will be considered confirmed once the relevant details have been agreed by both parties.
Prices, payment methods and any applicable delivery charges will be communicated to customers during the ordering process.
Unless otherwise agreed:
All prices will be quoted in the currency specified by OpulentWare UK.
Any applicable taxes, delivery charges or additional costs will be communicated before the order is finalised.
Payment terms will be agreed with the customer before the order is processed.
Any deposit or advance payment requirements will be communicated before confirmation.
OpulentWare UK reserves the right to update product prices, subject to the terms agreed for already confirmed orders and applicable law.
Our estimated delivery timeframe is 20–25 working days, subject to product availability, supplier processing and delivery arrangements.
Please note:
Delivery estimates are provided in working days and exclude weekends and applicable public holidays.
Delivery times may vary depending on the product, order quantity, destination and supplier.
Unexpected circumstances, including transport disruptions or supplier delays, may affect delivery.
Any applicable delivery charges and arrangements will be confirmed during the ordering process.
We will make reasonable efforts to keep customers informed of significant delivery delays.
If you require delivery by a particular date, please discuss this with our team before confirming your order.
If you wish to change or cancel an order, please contact us as soon as possible.
Changes or cancellations will depend on the order’s processing and dispatch status and any terms agreed when the order was confirmed.
Where an order has already entered production, procurement or dispatch, cancellation may not always be possible.
Any cancellation charges or refund arrangements will be communicated in accordance with the agreed order terms and applicable law. Nothing in this section removes any cancellation rights that may apply by law.
We want our customers to receive products in satisfactory condition and in accordance with their confirmed orders.
If a product arrives damaged, faulty, or different from the product ordered, please contact us promptly and provide:
Your order details.
A description of the issue.
Photographs of the affected product and packaging, where possible.
We will review the issue and explain the available resolution.
Returns, replacements and refunds will be handled in accordance with the applicable law and the circumstances of the order.
For business purchases, any additional return arrangements agreed at the time of ordering will apply, subject to applicable law.
Nothing in these Terms & Conditions excludes or limits any statutory rights or remedies that cannot legally be excluded or limited.
Customers are responsible for providing accurate order and delivery information and checking product specifications before confirming an order.
For hospitality and commercial purchases, customers should ensure that the selected products are appropriate for their intended use.
Any specific requirements relating to material, size, capacity, food contact, dishwasher suitability or other product characteristics should be confirmed with our team before ordering.
Product availability may change due to supplier stock levels, manufacturing schedules or other circumstances beyond our control.
If a product becomes unavailable after an order has been discussed or confirmed, we will contact the customer to explain the situation and discuss appropriate options.
Any refund due for an unavailable product will be handled in accordance with the agreed order terms and applicable law.
You agree to use our website for lawful purposes only.
You must not:
Use the website in a way that violates applicable laws or regulations.
Attempt to interfere with the website’s security or functionality.
Copy, reproduce or commercially exploit our website content without permission.
Submit false, misleading or unauthorised information through our website or contact channels.
We may update, modify or temporarily suspend parts of the website when necessary.
All website content, including text, branding, logos, graphics and original images, is owned by OpulentWare UK or used with appropriate permission, unless otherwise stated.
You may not reproduce, distribute, modify or commercially use this material without prior written permission from the relevant rights holder.
Product names, trademarks and images belonging to third parties remain the property of their respective owners.
We will take reasonable care when providing product information and arranging orders.
To the extent permitted by law, OpulentWare UK will not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful, including applicable statutory consumer rights and liability that cannot legally be excluded.
For business customers, any additional limitations of liability must be agreed in writing and remain subject to applicable law.
We may collect and use information provided by customers when they contact us, request product information or place an order.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation.
Customers should review our Privacy Policy to understand how their information is collected, used and protected.
OpulentWare UK may update these Terms & Conditions from time to time to reflect changes to our business, products, procedures or legal obligations.
The latest version will be published on this page with its effective date.
Changes will apply in accordance with applicable law and will not override terms already agreed for an existing order where doing so would be unlawful.
These Terms & Conditions are subject to the laws applicable in the relevant jurisdiction of the transaction.
Where applicable, the laws of England and Wales will govern these Terms & Conditions, subject to any mandatory legal protections that apply to customers in other jurisdictions.
If you have questions about these Terms & Conditions, our products or an existing order, please contact us:
Business Name: OpulentWare UK
Website: https://opulentware.co.uk
Email: sale@opulentware.co.uk
Phone / WhatsApp: +44 7474 372576
Our team will be happy to assist with product enquiries, order details and delivery information.
Thank you for choosing OpulentWare UK for your professional tableware needs.